At ProServ South Africa it is our focus to offer Sustainable Skills Development Solutions.
Our Enterprise Development division offers skills development and support services to emerging enterprises in a variety of sectors.

These services are offered either to the emerging enterprises directly, or as assistance programmes.

Mentorship Approach
The following methodology is proposed, but completely open for amendments based on IDC’s requirements.

Programme set-up
This is the Preparatory stage of the programme where IDC’s expectations and deliverables are clearly defined, frameworks developed, communications agreed upon and work plans are signed-off.

Potential Mentees Recruitment & Selection
The team will together with IDC representatives develop guidelines to inform selection of SMMEs. The guidelines will also consider destination profile, market trends and needs in determining the candidates for the Mentorship programme.

Enterprise Diagnostic
Small business traditionally experience and deal with growth on a day-to-day basis, and often find their businesses lacking the “corporatisation” required to take it to the next level. Our business advisory experts have developed a number of tools to assess the status of business processes and institutional capacity. This assessment will identify the areas requiring intervention and support. This will result in each business within the programme having an individual Intervention Plan.

Mentors Recruitment & Selection
ProServ South Africa has an extensive database of experienced mentors. The selection of the Mentor to suit the needs of the Mentees is the critical success factor.

ProServ South Africa will develop:

  • Mentor Profiles
  • Key Performance indicators that lead to a successful programme
  • Performance agreements
  • These are organic and allow for the Profile to be developed in line with the Mentees requirements.

Mentors will be identified:
Our experience informs our selection. Criteria used include, inter alia:

  • Experience running a similar business;
  • Currently not engaged in business that is competitive to the mentee’s business;
  • Has the passion to do the job;
  • Has the time available – often the ideal mentor is a busy person;
  • Preferred mentor is a preferential procurement client – that is a business that seeks to buy products or services from the mentee’s business and therefore interested in contributing to the Enterprise’s development. This is a win-win proposition as the Mentor’s business also gains not only from increased efficiencies but also in terms of the BBEEE Codes of Good Practice.

Mentor and Mentee Orientation
Once the mentor and mentees have been identified and matched, ProServ South Africa will conduct an Orientation and Induction Programme for all. The objectives of the session are:

  • The programme outcomes are shared
  • Expectations of the mentor and mentee are synergised
  • The codes of conduct are understood
  • Communication framework is shared
  • Monitoring, Evaluation and Reporting process explained; and more importantly
  • Creates a platform for mentees and mentors to network.

Develop Business Growth plans
The results from the Diagnostic and demand-side analysis will inform the Business Growth Plans. The plan will include areas to be addressed in organisations on the threshold of growth. These include:

  • The business’ administrative capacity;
  • Marketing imperatives – including the Channel;
  • Product packaging and pricing;
  • Financial/Funding implications;
  • Quality Management;
  • Investment potential – opportunities for acquisitions for a particular business in order to take it to scale;
  • Training & Development framework.

Empowerment & Capacity Building
This is the stage where the training, capacity building and growth potential of the business is undertaken. The menu of interventions will vary depending on the diagnostic report of the business, and budget set aside for this.
The elements of the BBDEE Codes of Good practice will be interrogated for the benefit of these businesses. Where opportunity exists for empowerment transactions, the ProServ South Africa team will explore these for the mentees business.

The need to network within the sector is important, but not an end in itself. Our team will develop a Networking framework for each business. The framework will go beyond the Industry specific forums and include the wider market. This takes away the focus on networking with your “competitors only”, but rather with where the buyers are located.

Monitoring & Evaluation
ProServ South Africa prides itself on having solid project management skills and processes in place. Our monitoring and evaluation will take place through various mechanisms, based on the requirements from IDC:

  • Monthly meetings to derive progress reports from each candidate business;
  • Independent feedback mechanisms in place – these to be discussed with businesses;
  • Business’ Management Reports;
  • Business trend analysis – to include, amongst others – numbers, turnover, and cost management.

Our ProServ South Africa team has developed Monitoring and Evaluation tools to measure progress and will play an expert role in this regard.